We are here to help with your pet technology questions
fogokiradio
Unit 14, Sandyford Business Centre
Sandyford Industrial Estate
Dublin 18, D18 Y2C7
Ireland
Monday to Friday: 09:00 - 17:30
Saturday: 10:00 - 14:00
Sunday: Closed
Bank Holidays: Closed
We aim to respond to all enquiries within 1-2 business days. During busy periods, responses may take slightly longer. For urgent matters regarding existing orders, please include your order reference in your message.
Many common questions can be answered by reviewing our product pages or FAQ section. If you have a technical issue with a product, please have your order number and product details ready.
For setup assistance, troubleshooting, or warranty queries, please describe the issue in detail including the product name, purchase date if known, and any error messages or symptoms you have observed.
If you represent a veterinary practice, pet shop, or related business interested in collaboration opportunities, please reach out via email with details about your organisation.
We do not currently operate a physical showroom. However, we are happy to provide detailed information, video resources, and answer specific questions about any product via email.
We offer a 14-day return window for unused products in original packaging. Please contact us before returning any item to receive return instructions and ensure proper processing.
Yes, all products include manufacturer warranties. Duration varies by product—typically 12 to 24 months. Warranty details are provided with each purchase and available upon request.
We are happy to offer guidance based on the information you provide. Please include details about your pet type, size, typical behaviour, and what you hope to achieve with the technology.
Submit an enquiry through our main form and we will provide personalised recommendations.
Submit EnquiryContact Disclaimer: Email communications are typically handled during business hours. While we strive to respond promptly, complex technical queries may require additional time for proper investigation. For medical concerns about your pet, please contact a qualified veterinarian directly—we are not equipped to provide veterinary advice.